Last updated: 22nd December 2025
Welcome to The Family Hub. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site.
1. About The Family Hub
The Family Hub provides information, resources, articles, and a directory of services intended to support families, parents, carers, and individuals. Content is provided for general information purposes only.
2. Use of the Website
You agree to use this website lawfully and respectfully. You must not:
- Use the site in any way that may cause harm, disruption, or impairment
- Attempt to gain unauthorised access to the website or its systems
- Use content for unlawful, misleading, or harmful purposes
We reserve the right to restrict access if these terms are breached.
3. Content Disclaimer
All content on The Family Hub is for informational purposes only and should not be considered professional, medical, legal, or financial advice. While we make every effort to ensure information is accurate and helpful, we cannot guarantee completeness or suitability for individual circumstances. Always seek advice from a qualified professional where appropriate.
4. Directory Listings and Paid Services
Businesses or individuals may pay a fee to be listed in our directory.
- Inclusion in the directory does not imply endorsement
- We are not responsible for the services, advice, or outcomes provided by listed parties
- Any agreements or interactions are solely between you and the listed provider
We reserve the right to remove listings that do not align with our values or standards.
5. User Submissions and Contact Forms
By submitting information through contact forms, emails, or other submissions:
- You confirm the information provided is accurate and appropriate
- You grant us permission to respond to your enquiry
- You understand submissions may be reviewed but are not guaranteed a response
We will not knowingly share personal information without consent, in line with our Privacy Policy.
6. Intellectual Property
All content on this website, including text, logos, graphics, and design, is the property of The Family Hub unless otherwise stated. Content may not be copied, reproduced, or distributed without prior written permission.
7. External Links
This website may contain links to external websites. These links are provided for convenience only. We are not responsible for the content, availability, or practices of third-party sites.
8. Limitation of Liability
The Family Hub will not be held liable for any loss, damage, or inconvenience arising from the use of this website or reliance on its content, to the fullest extent permitted by law.
9. Changes to These Terms
We may update these Terms and Conditions at any time. Continued use of the website following changes indicates acceptance of the updated terms.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us via the website contact form.
Privacy Policy
Last updated: 22nd December 2025
At The Family Hub, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
The Family Hub is a UK-based website providing information, resources, and a directory of services to support families, parents, carers, and individuals.
For the purposes of data protection law, The Family Hub is the data controller of any personal information collected through this website.
2. Information We Collect
We may collect personal information when you:
- Complete a contact form
- Send us an enquiry
- Apply for or manage a directory listing
This may include your name, email address, business details, and any information you choose to share in your message.
3. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Consent – when you voluntarily provide information via forms
- Legitimate interests – to respond to enquiries, manage listings, and improve our services
- Legal obligation – where required by law
4. How We Use Your Information
We use personal information to:
- Respond to messages and enquiries
- Manage directory listings and paid services
- Maintain and improve website content and functionality
- Communicate relevant updates related to your enquiry or service
We only use your information for the purpose it was provided.
5. Sharing Your Information
We do not sell or trade personal data. Information may only be shared:
- With service providers necessary to operate the website
- Where required to meet legal or regulatory obligations
All third parties are required to handle data securely and lawfully.
6. Data Storage and Retention
We store personal data securely and only retain it for as long as necessary to fulfil its purpose or meet legal requirements. When data is no longer needed, it is securely deleted.
7. Cookies
The Family Hub uses cookies to help the website function effectively and to understand how visitors use the site. Cookies may collect anonymous usage data. You can control or disable cookies through your browser settings at any time.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data, where applicable
- Object to or restrict processing in certain circumstances
- Withdraw consent at any time
To exercise any of these rights, please contact us via the website contact form.
9. Children’s Information
The Family Hub is intended for adults. We do not knowingly collect personal data from children. If you believe a child’s information has been submitted, please contact us and we will take appropriate action.
10. External Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
12. Contact and Complaints
If you have questions about this Privacy Policy or how your data is handled, please contact us using the website contact form.
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
